Collaborative workforce, business process crowdsourcing as an alternative of BPO

Abstract

Crowdsourcing is the act of outsourcing activities to networked people. This paper presents Business Process Crowdsourcing, an alternative to Business Process Outsourcing where crowd activities are coordinated, work force contributions not wasted and final result guaranteed. The positioning paper shows how to transform canonical business processes in crowdsourced business processes where Web 2.0, social networks, and business process management are combined to deploy business critical process to the Internet, getting the same level of quality and control of traditional outsourcing approaches with conventional workforce. © 2010 Springer-Verlag.