Workload issues and trends: Demographic influences

Abstract

This study aims to assess the demographic influences on work intensification (work-family conflict, work flexibility, managerial/supervisory support, child/elderly care and employee wellness) of office-based employees in a public sector organization. A survey method was adopted for this quantitative study, and a sample of 100 employees was drawn utilizing the simple random sampling technique. The differing responses and findings reveal significant differences with each demographic factor (age, marital status, race, education qualifications, position in organization, length of service and number of children) and at least one construct of work intensification. The study utilizes a self-developed questionnaire which was pilot-tested; and the validity and reliability was determined. An interesting finding in the study is that the volume of workload emerged with significant differences with five of the demographic variables. Based on the results of the study, the recommendations provide practical implications and a useful guide for managers who work with a diverse workforce with the goal of enhancing productivity and performance on an ongoing basis. The article culminates with a discussion of recommendations and conclusion.