Developing a Model of Communication Skills for Managers in the Public Sector

Abstract

Abstract: Communication skills are one of the key elements of managers' success and a process in which individuals share information, thoughts and feelings through the exchange of verbal and nonverbal messages.The purpose of this research is to develop a communication skills model for managers working in government. This is a qualitative research and data collection tool is deep and semi-structured interview. After interviewing with 15 managers, theoretical saturation was obtained and the necessary data were collected and analyzed. The set collected data were analyzed after continuous comparison of data and open, axial, and selective encoding by using the Maxqda Software and they were organized in 91 concepts, 18 categories, and 9 classes. The final results of the collected data were provided using paradigm model in the form of an initial grounded data theory under title of model of communication skills in the public sector. Keywords: Communication Skills; Message Exchange, In-Depth Interview; Maxqda.