Core Competencies to the Rescue: Taking Stock and Protecting Institutional Knowledge

Abstract

What happens when the only staff member who knows how to do a particular task is no longer available? Using NASIG’s Core Competencies for Electronic Resources Librarians, the Electronic Resources and Serials Department of Auburn University set out to tackle the problem of the indispensable staff person, and discovered that expertise is never fully achieved, and competence is always a work in progress.