Development of communication skills in the health sector

Abstract

In the present study, the importance of communication skills in the health sector was analyzed, with a focus on communication between health professionals and patients. The need to develop skills for clear and effective communication is highlighted, a determining factor in quality medical care, especially in the context of telemedicine, which has become more relevant in today’s digital society. The digital divide is presented as a challenge in establishing effective and assertive communication, since it can limit access to quality medical care and active participation in one’s own medical care for certain groups of the population. It is concluded that a more deliberate incorporation of training in communication skills in medical education is essential, as well as the need for training curricula that offer tools for its refinement. In this context, the development of communication skills that allow providing a better health service with results in the quality of life of the general population becomes crucial.