Knowledge sharing and power in the event workforce

Abstract

The aim of this study is twofold. First, we draw on organizational behavior, strategic management, and events literature to conceptualize the event workforce. We show that events are a highly heterogeneous organization with a temporary and project-based structure, and are characterized by a high fluctuation of paid employees and volunteers. Second, we contextualize these unique characteristics to understand knowledge sharing behavior of the event workforce. We analyze interview data from volunteers and paid employees at tourism events to make two theoretical contributions: 1) We advance theory in events literature, showing that event organizations are unique in terms of their processes and team composition; 2) We contribute with novel insights of how knowledge is used in heterogeneous event teams, explaining how knowledge serves as a source of power for both volunteers and paid event managers alike.