Organizational Resilience of Public Sector Organizations Responding to the COVID-19 Pandemic in Czechia and Key Influencing Factors: Use of the Nograšek and Vintar Model

Abstract

This manuscript maps the modes of dealing with the COVID-19 pandemic by two public organizations in the Czech Republic from its beginning to the present day to identify the final form of their organizational resilience and key factors that influenced it. The Nograšek and Vintar organizational model, which relies on the crucial role of ICT and its dependence on people, processes, structure, and culture, was utilized to achieve this objective. Data were gathered from interviews, organizations’ websites, and internal statistics. The results show both organizations are characterized by “bounce forward” resilience influenced by a high level of digitization, democratic/emancipatory leadership style, professional staff, and supportive organizational culture.