The Effectiveness of PSBH (Problem Solving for Better Health and Hospital) Method on Caring Nurse Behavior

Abstract

Nurse caring behavior is an important aspect in providing nursing care, because it includes human relationships and affects the quality of service and patient satisfaction. Based on interviews and preliminary surveys, it was found that 68% of patients were not satisfied with nursing services because there were still many nurses who did not show caring behavior. PSBH is a method of solving problems related to nursing services in hospitals. This study aims to analyze the effect of applying the PSBH method to nurses caring behavior in the inpatient room of RSUD dr. R. Soedjati Grobogan Regency and RSUD Kartini Jepara Regency. Method: This research is a quasi-experimental with a pre-test and post-test with control group approach with 38 respondens. This study used purposive sampling with inclusion criteria in both the treatment and control groups. The intervention was use implementation of PSBH metode on caring the patient. The data analysis used T test. The results of the study stated that the average caring behavior of nurses increased in the treatment group by 2.88 from 69.24 to 72.12. The influence of the application of the PSBH method on nurses caring behavior (p value 0.000). Conclusion: Using of PSBH metode can increase the motivation of caring nurse behaviour.