Analysis of Technology Acceptance of Enterprise Resource Planning (ERP) System in the Regional Office of PT. XYZ throughout Indonesia

Abstract

The companies that are starting to renew their system using the ERP-based systems, since 2000, the percentage of success reached 75%, and 25% is a failure. The ERP implements have several issues, such as the quality of human resources, not user-friendly system, incorrect format for data recording, system errors, unstable connections, a long-time process in the system, etc. Related to the issue, the company, which is a provider in the ERP SAP marketing, assists by local support to help end-users regarding the recording of selected divisions that use this system for daily work. It makes the researcher do the analysis related to what factors influence the ERP SAP acceptance technology with local support or implementor as a support for users of those companies in the regional office. In this study, to analyze the ERP system's acceptance technology factors, we use the UTAUT2 method with two additional constructed variables, Trust and Learning Value, and for analyzing those hypotheses, we use the PLS-SEM method. The study results show that several variable factors significantly influence the technology acceptance of the ERP SAP in PT. XYZ, which is Hedonic Motivation, Price Value, and Habit. Local support associated with Effort Expectancy and Social Influence variables does not significantly influence the system's acceptance. Researchers recommend that three factors should be considered more closely by the ERP system providers as a material reference that is related to the further strategy development and system development, such as improving the quality of human resources, etc.