The Effect of Organizational Commitment and Organization Identity Strength to Citizenship Behaviour (OCB) Impact On Fire Department and Disaster Employee Performance in Jakarta Indonesia.

Abstract

Fire Department Employee Performance Jakarta Indonesia was marked by people had not been maximized yet since in the fire cases always come late. Society always expected the performance of the fire department in carrying out their duties on time. The purpose of this research was to measure and describe the extent to which performance of the Jakarta Fire Department when it was affected by the variable of organizational commitment and strength of organizational identity and organizational citizenship behaviour. The method used in this research was quantitative. Data analysis techniques used was SEM (Structural Equation Modelling) with the help of AMOS program. The data were collected by using a research instrument that was distributed to the sample of 355 employees. The results showed that organizational commitment was significantly influence organizational citizenship behaviour, but having no significant effect on employee performance. While organizational citizenship behaviour had a significant effect on employee performance. Organizational citizenship behaviour was mediating the relationship between commitments to employee performance. On the other hand, it did not significantly influence organizational identity on organizational citizenship behaviour, and also no significant effect on the employee performance. The implication of research was organizational citizenship behaviour of Fire Department employee to be important in improving employee performance.