An exploratory study of work-life balance in Nigeria: Employees’ perspectives of coping with the role conflicts

Abstract

Using a phenomenological methodology, the purpose of this study is to examine the prevalence of work-life conflicts (WLC) in Nigeria. Evidently, work-life research is a social concept originating from the western societies but over the years, advanced management and business studies are beginning to emerge showcasing the relevance, significance and challenges of Work-Life Balance (WLB) practices in developing nations. Against this backdrop, 51 in-depth interviews were conducted with employees working in the Nigerian service industry (i.e. banks, call center, hotel services and insurance firms) about their cultural perceptions and knowledge of work-life balance. Study findings manifested views alleging the prominence of role conflict situations rather than desired expectations of available social incentives for appropriate management of employees’ work and family affairs. This were attributed to the adverse macro environmental conditions entrenched in so many social-economic upheavals found to be plaguing Nigeria as a whole. Thus, the antecedents of these national issues have necessitated personal coping strategies utilized by participants of current study as moderating buffers against role imbalances encountered. Thus, this paper provides a preliminary study that provides an academic platform for further research into circumstances instigating role conflicts in African societies by presenting major impediments detected to hinder workable WLB practices in Nigeria.