Assessing Performance Management Systems' Efficiency in Local Government Greater Amman Municipality As A Case Study

Abstract

Municipal performance management has seen a sea change in the way it was conducted through classic systems of bureaucratic systems based on procedural adherence to modern systems based on the outcomes, public happiness and learning in the organization. This phenomenon demonstrates local responsiveness of the situation of governance and indicates general trends of the development of the state administration. The municipalities also tend to face implementation challenges of institutional capacity, organizational culture, and staff involvement, limiting the effectiveness of systems, and affecting service delivery outcomes, despite official support of modern performance structures.