Relationship between technical proficiency and continuance intention to use e-service in Malaysian setting

Abstract

Today, it is important to consider the factors that influence users' continued intention to use e-services. Current study explores the effects of technical proficiency on continuance intention to use e-services. A research model with data collected from 114 e-service users in Malaysia has been empirically examined. Results show that technical proficiency have significant and positive effects on continuance intention to use e-services. Implications for practice are discussed