Geolocation for Tracing the Optimal Route for Claims Attention of Dairy Products

Abstract

Given their size, Mass consumption companies constantly resolve a large number of claims. Sometimes, these claims are not attended to with the necessary speed owing to non-optimized prioritization. The following article proposes using georeferencing, routing, and forecasting to improve this process. To achieve the above, the case of a leading company in the dairy industry will be analyzed internally and externally, as well as the application of quality tools.