Digitalization in Africa: The Case of Public Programs in Ghana BT - Business in Africa in the Era of Digital Technology: Essays in Honour of Professor William Darley

Abstract

The rapid spread of digital technologies is generating both opportunities and challenges for sustainable development. Corporate bodies and government agencies in Africa are pursuing the advantages that can be derived from digitalization. This chapter focuses on the government digitalization programs and related challenges in Africa using Ghana as an exemplar. Drawing on extensive literature and other secondary sources, we examine the introduction and operations of digitalization programs in ports and harbours, national health insurance services, utility bill payments, financial services and digital addressing systems. Our review confirms that digitalization increases innovation, efficiency, transparency, etc. in both public and private sectors. However, weak infrastructure, inadequate human capital, insufficient stakeholder engagement and user education and training are challenges that inhibit the realization of full benefits. We recommend requisite infrastructure development and continuous digital education and training for service providers and users. Cyber security expertise is also crucial. Governments in Africa need to develop a policy framework which will encourage the adoption of digital platforms by corporates and government agencies.