Uncovering the link between organizational behaviors and employment status in the U.S. hotel industry

Abstract

Part-time workers have been considered a necessity for gaining a competitive advantage in the U.S. hospitality industry. More than 500 line employees working in the U.S. hotel industry were invited to participate in this study. Regression analysis was used to uncover the relationship between behaviors and attitudes of part-time versus full-time hotel workers. Significant variations between the two groups were found. Part-time workers showed more voice and action organizational citizenship behaviors than full-time employees did. This study provides hotel managers with a better understanding of the differences between the organizational behaviors of part-time and full-time workers and provides an evaluation for enhancing the attitudes of part-time employees within U.S. hotels. © Taylor & Francis Group, LLC.