Mobile holistic enterprise transformation framework

Abstract

Mobile shipments have surpassed those of PCs and tablets, and the demand for mobile services has never been higher. Although, many businesses believe mobile devices and services are beneficial to them, they have not actually taken steps to adopt mobile on a large scale. Other enterprises are limiting adoption to provision of a mobile friendly web page or including mobile elements within their existing electronic services. This paper proposes a holistic framework that highlights the goals of mobile adoption, presents a taxonomy of enterprise mobile services capabilities which if utilised should assist organisations to achieve the goals of mobile adoption and categorises the components of mobile solutions and mobile strategy. Developing a taxonomy of enterprise mobile services capabilities helps the transformation to a mobile enterprise by supporting the visualisation of a future state of the enterprise.