Abstract
The paper summarises findings from an action research project on modularisation of industrial services. Based on literature about modularisation of physical goods and literature on modularisation of services, several research gaps are highlighted and appropriate approaches discussed. Module drivers addressing modularisation benefits are transferred to services. Interdependencies among service elements are presented. Research gaps on design opportunities of modular service products are addressed and possible analogies from modularisation of physical goods are introduced. © 2010 IFIP International Federation for Information Processing.
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CITATION STYLE
Seite, F., Schneider, O., & Nobs, A. (2010). The concept of modularisation of industrial services. In IFIP Advances in Information and Communication Technology (Vol. 338 AICT, pp. 555–562). https://doi.org/10.1007/978-3-642-16358-6_69
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