PERAN KEPUASAN KERJA PEGAWAI MEMEDIASI PENGARUH PERCEIVED ORGANIZATIONAL SUPPORT TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (STUDI PADA DINAS KOPERASI DAN UKM KABUPATEN GIANYAR)

Abstract

The role of extra behavior or organizational citizenship behavior is important to drive the progress of an organization. This study aims to analyze the role of job satisfaction in mediating the effect of perceived organizational support on organizational citizenship behavior. The samples taken were 46 non ASN employees from the Departement of Cooperative and SMEs of the Gianyar Regency and used a saturated sample. Data collection in this study was carried out using interviews and questionnaires. The data analysis techniques used in this research are path analysis, sobel test and classical assumption test. The results showed that POS had a positive and significant effect on OCB, POS had a positive and significant effect on job satisfaction, job satisfaction had a positive and significant effect on OCB, job satisfaction had a positive and significant role in mediating POS on OCB. The results of this study provide implications for social exchange theory, especially for the headship to pay more attention to employee job satisfaction and POS in order to increase OCB.