Measuring queuing system and time standards: A case study of student affairs in universities

Abstract

The objective of the study is to examine the behavior and patterns of arrival of students in a university through observation method. Student affairs department of different universities are investigated in this study. Queuing theory is adopted for waiting in lines/queues. The results show that more than 70% of the students in universities are unhappy and dissatisfied with the service of student affairs. The results conclude that waiting in line or queue causes inconvenience to the students and ultimately it results in economic costs to the universities. Students usually wait for minutes, hours, days or months to receive desired service for which they were waiting.