A Narrative Study on the Impact of Information and Communication Technology on the Relationship between Patients and Medical Learners

Abstract

Background: Current medical learners are immersed in an era of tremendous technological advancements. Consequently, the use of information and communication technologies (ICTs) might impact entrustable professional activities (EPAs), such as interpersonal and communication skills between learners and patients. Objective: The aim of this study was to explore medical learners’ perspectives on ICTs and its impact on the relationship between them and their patients. Methods: Semi-structured interviews were conducted with medical learners to elicit their perspectives regarding ICTs in a clinical setting. Interviews were recorded, transcribed and analyzed to identify key themes. Results: Participants reported that ICTs implementation improved quality of care by allowing for rapid access to patient information and facilitating clinical decision making. However, technology use created a potential challenge to forging empathy toward patients and developing a rapport with them. Conclusion: It is paramount to devise safeguards or milestone requirements in student evaluations for graduation.