Analysis of the Maturity Level of Business Processes for Science and Technology Parks

Abstract

This research analyzes the maturity level of business processes with the application of the Process and Enterprise Maturity Model (PEMM) in the light of Enterprise Architecture (EA). This is qualitative research, cross-sectional, and in the form of a multiple case study performed in science and technology parks in Brazil. A questionnaire conducted by semi-structured interviews, non-participant observations, and document analysis to gather information on the processes was applied to achieve the proposed objective. The finding revealed that 75% of the analyzed parks show signs that processes’ maturity results in optimal performance (Level 3) and can be integrated with other internal processes, maximizing the performance of these parks. Only one park was at Level 2, indicating that business processes led to better results when implemented from one organization. This study shows that even when enterprise capability is at Level 3, this does not help the process enablers rise from Level 2 to Level 3. This study’s originality lies in its showed that the maturity level of the analyzed parks and in making comparisons to identify discrepancies and future actions, considering their responsibility to transfer knowledge from science and technology institutions to the public and private sector.