Addressing patient beliefs and expectations in the consultation

42Citations
Citations of this article
194Readers
Mendeley users who have this article in their library.

Abstract

In this article, we specifically focus on the identification and management of patient beliefs and expectations during consultations with health-care professionals (HCPs). In examination of the nature and purpose of communication during consultations, we evaluate the research relating to doctor-patient communication, present the Calgary-Cambridge framework and highlight the identification and management of the patient's beliefs and expectations as a key part of this process. Having identified what can go wrong, we identify the characteristics of effective consultations and consider strategies for improving communication. In recommending a clear and more focussed approach to the identification and management of patient beliefs and expectations, we consider not only the nature of the therapeutic climate, but also the style and content that could enhance the effectiveness of the communication. Having identified techniques for facilitating self-disclosure, we conclude by offering suggestions on how to 'close down' the consultation and hand over responsibility to the patient. © 2009 Elsevier Ltd. All rights reserved.

Cite

CITATION STYLE

APA

Main, C. J., Buchbinder, R., Porcheret, M., & Foster, N. (2010, April). Addressing patient beliefs and expectations in the consultation. Best Practice and Research: Clinical Rheumatology. https://doi.org/10.1016/j.berh.2009.12.013

Register to see more suggestions

Mendeley helps you to discover research relevant for your work.

Already have an account?

Save time finding and organizing research with Mendeley

Sign up for free