The study analyses the level of penetration of electronic administration in the Spanish university system through a heuristic evaluation of university electronic sites. These sites are a key element in the process of disseminating information and the provision of services in public administration. The study highlights that universities have implemented e-administration to a signi cant degree although they have yet to reach optimal levels. The study also analyses the principal characteristics differentiating higher education institutions from other public administrations and what this implies for e-administration.
Rocha, R., Cobo, Á., & Alonso, M. (2011). Administración electrónica en las universidades públicas Españolas. Revista Espanola de Documentacion Cientifica, 34(4), 545–562. https://doi.org/10.3989/redc.2011.4.845