The Implementation of Computer-Based administrative Information Systems to Improve the Performance of Services Quality in Hospitals

Abstract

Background SIMRS is a communication information technology system that processes and integrates the entire flow of hospital service processes in forms of coordination network, reporting and administrative procedures to obtain precise and accurate information and is part of the Health Information System. The purpose of this study was to identify how to implement computer-based administrative information systems to improve service quality performance in hospitals. The method applied in this study was a literature study to examine journal articles regarding the Implementation of Computer-Based Administrative Information Systems to Improve Service Quality Performance in Hospitals, data collection used was secondary data. The results of 20 literature journal articles study showed that the implementation of SIMRS has not run efficiently or has problems. This is because the SIMRS implemented by the hospital was considered less attention by related parties and they have not properly prepared all related to SIMRS (i.e. many officers do not understand because there are no support, supervision and evaluation from the management and technology that has not been running maximally). Conclusion, based on the Literature Review on the Implementation of Computer-Based Administrative Information Systems to Improve Service Quality Performance in Hospitals were found there were obstacles in implementing computer-based information systems, including lack of personnel, less skilled, less disciplined and less responsible personnel, facilities and infrastructure constraints (less stable Wi-Fi network and crashed system) and obstacles from the management (no training and proper SOP). To deal with these problems, IT knowledge training to the employees, improving the system and applying proper SOP should be applied so that information systems can be implemented and used in order to help simplify the work and improve service quality in hospitals in the future.