This paper reviewed the most recent evaluation criteria methods which were used in different e-business services. Furthermore, it proposes general criteria for evaluating the quality of any website regardless of the type of service that it offers. The dimensions of the criteria are content quality, design quality, organization quality, and user-friendly quality. These dimensions together with their comprehensive indicators and check list can be used by web designers and developers to create quality websites to improve the electronic service and then the image of any organization on the Internet.
Hasan, L., & Abuelrub, E. (2011). Assessing the quality of web sites. Applied Computing and Informatics, 9(1), 11–29. https://doi.org/10.1016/j.aci.2009.03.001