The Role and Challenges of Using Digital Tools for COVID-19 Contact Tracing

Abstract

This aim of this study is to understand the role of digital tools used for COVID-19 Contact tracing and the challenges faced during the implementation of such tools. Contact tracing represents a concept adopted by governments around the world to control the spread of COVID-19. Using digital tools in contact tracing is far more effective than mass quarantine, as it addresses challenges tracers face during conventional contact tracing. Using literature review as the research methodology, related literature was retrieved from different databases such as Google Scholar and ProQuest, shortlisted according keywords and phrases and studied for information focused on answering the research questions. The findings revealed that despite the challenges, digital tools remain significant in controlling the spread of COVID-19. Some of the challenges include the inability to reach children and people who do not own smartphones, or lack access to mobile networks and required technology in locations they live in. Another challenge is surveillance creep brought on by the fear of the breach of privacy through the use of such digital tools.