Abstract
Considering issues relating to multiple stakeholder groups, product, service, and process quality is important for managing IS quality.
Cite
CITATION STYLE
APA
Stylianou, A. C., & Kumar, R. L. (2000). An integrative framework for is quality management. Communications of the ACM, 43(9), 99–104. https://doi.org/10.1145/348941.349009
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