An integrated approach for selection of service vendors in service supply chain

Abstract

We explore the basic conceptual framework to imagine service sup-ply chain that is a new research concern in supply chain management, and develop an integrated approach to optimize the selection of service vendors. Three insights arise on how service vendors can be obtained: (1) exploring multiple criteria decision-making problems with incomplete weight informa-tion; (2) identifying and eliminating criteria by information entropy method; (3) analyzing and calculating the final selection of qualified service vendors through a combining way between the fuzzy analytic hierarchy process and the multi-objective linear programming approach. Finally, an experiment imple-mented highlights e ectiveness of the integrated approach.