Awareness and usage of digital banking services among scheduled community

Abstract

As the physical inspection has transitioned to the CTS technology, the classical brick-and-mortar banks are extending their services to mobile and internet banking, BHIM and UPI have been launched, and digitalization has become a buzzword within the last few years. There remain challenges for guests within the Indian Banking Industry, given its fierce competition for world-class technology. This paper aims to measure the awareness of scheduled community members about digital banking and relevant issues. The analysis demonstrated that the respondents were not knowledgeable about digital banking services. Digital banking facilitates banking in any place, at your convenience and facilitates allocating of merits to minority sections of society properly.