A Post-Occupancy Evaluation Framework for Enhancing Resident Satisfaction and Building Performance in Multi-Story Residential Developments in Saudi Arabia

Abstract

This paper presents a systematic post-occupancy evaluation (POE) of a gated apartment building in Onaizah, Qassim, Saudi Arabia, focusing on resident satisfaction and building performance. Employing a mixed-methods approach, the research combines quantitative data from questionnaires and qualitative data from walkthrough observations and interviews to assess various performance aspects, including thermal comfort, visual comfort, acoustic performance, and safety. Results indicate that residents generally expressed satisfaction with thermal comfort, visual comfort, and indoor air quality. However, concerns were highlighted in areas such as safety and security, design adequacy, and construction support services. These findings reveal that while the building meets many occupant needs, there are critical areas requiring improvement. This study underscores the importance of incorporating POE as a valuable tool for assessing building performance and informing future design and management strategies in residential developments. Finally, this study’s methodology excelled in analyzing the quality and performance of residential building elements, which contributes to enriching the literature related to facilities management. It explains the research strategy followed to provide an organized and reliable framework that can be used to evaluate performance and quality in residential buildings.