Relationship between Employee’s Satisfaction, Engagement and Turnover Intention

Abstract

The aim of this paper was to study the relationship between employee satisfaction and engagement towards turnover intention. A total of 61 participants were non-randomly selected through convenience sampling and purposive sampling technique. The study was conducted using quantitative approach where the participants were asked to fill up the questionnaire using the google form link. Instruments used in this study was The Minnesota Satisfaction Questionnaire (MSQ) by Weiss, Dawis, England, and Lofquist (1967), Utrecht Work Engagement Scale (UWES) by Schaufeli and Bakker (2004) and Turnover Intention Scale (TIS-15) by Roodt (2004). The data collected were analysed using the SPSS software. Result of this study indicate that employee satisfaction has a positive effect towards employee’s engagement. Result also indicated there is a negative relationship between employee satisfaction and engagement towards turnover intention of employee. The implication of this study was suitable for companies that are from various industry such as primary, secondary and tertiary industry. Limitation of the study are such as uneven number of participants from age group and different companies cultural background of all participants.