The Impact of Middle Managers on Project Management Success: A Critical Analysis

Abstract

Middle managers play a pivotal role in project management success by acting as intermediaries between strategic decision-makers and operational teams. This study critically analyses the impact of middle managers on project outcomes, with a focus on leadership, decision-making, communication, and alignment with organizational strategies. In this study, a qualitative approach was employed to conduct 24 interviews within the construction industry context. The results elucidate that middle managers who demonstrate transformational leadership, base their decisions on data, and cultivate open communication channels are significantly more inclined to attain favourable project outcomes. However, their effectiveness is often hindered by organizational challenges such as misalignment with senior management and resistance to change. This paper highlights the critical success factors for middle managers in project-driven organizations and presents practical recommendations to enhance their influence on project success. Further research is recommended to explore strategies for overcoming the challenges faced by middle managers, enabling them to contribute more effectively to organizational goals.