Study on the Effects of the Korean IT Consultants Training on the Job Satisfaction and the Employee Turnover

Abstract

Objectives: This study examines the effect of the education and training performed by the IT consulting firms in Korea on the job satisfaction, the organizational commitment, the turnover intention and the management performance of the consultants engaging in IT consulting firms. Methods/Statistical Analysis: In this study, the reliabilities of the exploratory factor analysis and research tool were analyzed using SPSS Windows 12.0 and Cronbach\'s Alpha (α >= 0.7) were used to evaluate the reliabilities and the validity of the measuring tools was verified by conducting Confirmatory Factor analysis using AMOS 18.0 for the factors extracted from Exploratory Factor Analysis. The causal relationship is often used to clarify correlation between cause and effect. In this study, the causal relationship among education and training, job satisfaction, turnover intention, job commitment and management performance were analyzed using covariance structure model. Findings: The results indicate that education and training influence on job satisfaction, turnover intention, and management performance. As the characteristics of consulting which is the representative occupation in the knowledge-based industries, it requires more specific knowledge, and the job is performed based on such knowledge, and thus has an effect on the performance of the corporations. Improvements/Applications: This study may further improved by considering other efficiency factors related with training and job satisfaction. Keywords: IT Consulting, Job Satisfaction, Organizational Commitment, Training, Turnover