Impact of Natural Language Processing models on diagnosis and decision-making in healthcare, business, education, and sports: a review

Abstract

Natural Language Processing (NLP) has an influence on almost every field nowadays, such as business, healthcare, and sports, by making advanced interactions with human language and providing analytics. In the field of business, NLP has been a revolution, bettering customer service with the help of advanced chatbots, sentiment analysis, and automation in generating content, which enhances efficiency, personalization, and most importantly, decision-making. In healthcare, NLP is of crucial importance in decoding unstructured data like of medical records, supporting diagnostic accuracy, and making patient communication smoother, leading to better outcomes and improving efficiency. When it comes to sports, NLP provides critical insights through performance analytics, media content interpretation, and improved fan engagement, transforming data to utilize it for our advantage. The aim of this review is to systematically evaluate NLP's effectiveness across these sectors, address possible and existing challenges, and propose approaches for future research. Through the integration of case studies and performance assessments, we seek to clearly explain how NLP promotes innovation, resolves complex issues, and has made contributions to advancing new heights in these domains.