A literature study on the state-of-the-art of contingency research in business process management

Abstract

Business Process Management (BPM) gets increasing attention, both from practitioners and academics. However, studies recently start calling out the importance of a fit with the environment, which is called BPM contingency. This means that generic BPM principles and models do not always deliver the promised outcomes, as they fail to consider the specific environments in which certain organizations operate. Using a structured literature review, we present a state-of-the-art of contingency research on business processes.