Contribution to the theory of the business success of transport organizations

Abstract

The intensive development of the transport market, the complex demands of transport service users, the growing pressure of competition, the change in values and technical and technological advances forced transport organizations to apply new ways of solving problems related to the survival and business success. Sustainable management of a transport organization is a complex management challenge, first of all in the field of defining key performance and indicators, based on which it is possible to monitor and measure business results. In this respect, the work with an appropriate selection of key performance and indicators has created a framework for the integration of economic, social requirements, requirements for environmental sustainability and performance management. In this way, a set of indicators was developed, which are a measurable category and enable continuous monitoring, business performance of the organization. Bearing in mind certain specificities that are manifested in the business of organizations, both in Serbia and throughout the region, the key contribution of the work can be the research of critical success factors that can be important for the successful operation of transport organizations.