Significados das práticas de não cuidados na visão dos clientes hospitalares.

Abstract

Its aim is to identify awareness of the types of non-care (lack of care)/violence that occur at hospital units. The methodology is qualitative and we have interviewed 29 clients. We have established four main categories: lack of attention, disrespect, discomfort, and irresponsibility. The results indicate that the lack of care/violence is a Power Problem related to disrespect, prejudice and/or discrimination due to a person's social/sexual condition. It is characterized by rudeness, impoliteness, arrogance, sexual harassment, contempt, and indifference on the part of healthcare professionals. The lack of care/ violence, as an Asymmetric Problem, is characterized by a behavioral attitude of power and by the lack of a horizontal dialogic communication. Lack of attention, interest and will, and discomfort have been reported. We concluded that the lack of care/violence practices occur in the everyday of the interrelations of the care-taking process between client and health professionals.