Respected technology commentators say that they now prefer instant messaging (IM) over e-mail as their medium of choice for computer-mediated communication. The main reasons are that e-mail has become an overloaded channel for readers and that you can’t be sure to get a timely response from the recipients of your e-mail.
CITATION STYLE
Nielsen, J. (2003). IM, Not IP (Information Pollution). Queue, 1(8), 76–75. https://doi.org/10.1145/966712.966731
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