With the proliferation number existence of Malaysia e-government Web sites, the usability and accessibility feature may has been overlooked by Web site developers. The main objective of this study is to investigate the usability and accessibility of Malaysia e-government Web sites. The usability measures are being measured by using Nielson usability guideline for the uploading speed and page size of the main page and number of broken links. The accessibility is measured by using Web Content Accessibility Guidelines 1.0 (WCAG). The evaluation process revealed several issues on usability and accessibility of Malaysia e-government Web site. There is high number of usability (speed and number of broken links) and accessibility problems for state Web site upon comparing to federal Web site. This study provides few recommendations for further improvement of the usability and accessibility features of e-government Web site based on the highlighted issues and key findings reported in this study.
Mohd Isa. (2011). Assessing the Usability and Accessibility of Malaysia E-Government Website. American Journal of Economics and Business Administration, 3(1), 40–46. https://doi.org/10.3844/ajebasp.2011.40.46