THE IMPACT OF DIGITAL CAPABILITIES ON THE WORK PERFORMANCE OF PROVINCIAL CIVIL SERVANTS IN VIETNAM

Abstract

Objective: This article examines the influence of digital capabilities on the work performance of provincial civil servants in Vietnam. Methods: The study employs regression analysis to analyze the relationship between digital capabilities and work performance based on the data collected from surveys conducted among provincial civil servants. Results: The findings indicate positive associations between enhanced communication and collaboration, streamlined administrative processes, improved service delivery, and capacity building and skill development with work performance. However, the study finds limited impacts of access to information and knowledge and data-driven decision making on work performance among civil servants. The regression coefficients and statistical significance levels provide robust evidence to support the acceptance of some hypotheses while rejecting others. Suggestions: This study significantly contributes to the existing literature on digital capabilities in the civil service sector, specifically focusing on Vietnam. Valuable insights are offered by examining the digital capabilities and work performance of provincial civil servants in a developing country context. The results provide guidance for policymakers and organizational leaders in Vietnam to enhance work performance through targeted interventions and strategies.