Measuring public value: An instrument and an art museum case study

Abstract

Using Carol Scott's (2006) discussion of museum impact as a frame, a survey instrument was created to measure the value perceived by a community toward an art museum. The survey was administered at a local community arts festival. A factor analysis revealed that 18 out of 19 items used in the survey aligned with the 3 hypothesized areas of value: individual, societal, and economic. Results of the survey suggest that both recent and recent non-visitors of the museum find similar levels of value in having the museum exist in the community. Across the board, the economic items received the lowest score. Female participants gave significantly higher scores than males. Recommendations include marketing messages that highlight the perceived values expressed in the survey, and further investigation as to how to increase the value perceived by males in the community. © Visitor Studies Association.