Quality Measures: Types, Selection, and Application in Health Care Quality Improvement Projects

Abstract

Learning Objectives 1. Define quality measures and their different types 2. Discuss how to select the relevant measures of quality 3. Explain how to use the measures in quality improvement projects 1. WHAT ARE QUALITY MEASURES? ''If you cannot measure it, you cannot improve it.'' Peter Drucker Although Peter Drucker's statement may not be true in all situations, it does reflect the essence of quality improvement (QI) in health care, which is based on accurately measuring the magnitude of a problem encountered in a particular setting and measuring the impact of changes made toward solving the problem. Quality measures are defined by the United States Centers for Medicare & Medicaid Services (CMS) as ''tools that help us measure or quantify healthcare processes, outcomes, patient perceptions, and organizational structure and/or systems that are associated with the ability to provide high-quality health care and/or that relate to one or more quality goals for health care.'' [1] There are different types of quality measures, and they are usually categorized into four categories: process, outcome, structural, and balancing measures. [2,3] These four categories are described as follows, with an example from a project designed to improve outcomes for patients with myocardial infarction (MI). Process measures reflect compliance with actions implemented to achieve the goals of a QI project. For example, administering thrombolytic therapy within 90 minutes from onset of symptoms or giving aspirin before arriving at the hospital, are processes that can be measured within the scope of a QI project for acute MI. Outcome measures are the patient's health status. As such, these measures are usually the most pertinent. Examples of outcome measures include post-MI 30-day mortality, pre-hospital mortality, or incidence of severe chronic heart failure. Structural measures reflect the capacity of the organization including systems and processes (eg, number of board-certified cardiologists, patient-to-emergency nurse ratio, or availability of cardiac catheterization laboratory 24 hours a day). Balancing measures refer to consequences of implementing a QI project that were not necessarily intended. These consequences can have a negative impact, such as staff overload, dissatisfaction, or additional financial cost, or have a positive impact such as cost savings or improved patient satisfaction. 2. HOW TO SELECT RELEVANT MEASURES OF QUALITY Quality measures are determined by the nature of the problem and the desired goal for improvement. The project should focus on at least one of the six domains of quality: safety, timeless, equity, efficiency, effectiveness, and patient-centered care. [4] The first step to develop a QI project is to understand the problem and estimate its magnitude in order to propose an effective solution. Therefore, it is critical to select the most appropriate quality measure to quantify the problem and monitor