A Qualitative Study Exploring the Effects of Job Analysis and Organizational Culture toward Job Satisfaction in a Coffee Shop

Abstract

The nature of the food and beverage service industry is a fast paced environment and needs to communicate with each other between employee-employee and employee-customer in order to adapt and understand very fast with the workflow in the workplace. The food and beverage industry are required to generate healthy working environments and conditions for their employees to commit and motivate. The work is one of implications that is able to affect people’s psychological healthiness and life as an employee has their own duty to complete each task given to make the company survive, being controlled by the top management and access to make social interactions with other employees. One of the major challenges is to generate work environments with a high capacity for organizations to learn about the current situation that happened to the company. The company needs to have a planning function which involves strategy to develop a complete set of plans to coordinate and integrate from one activity to another, define an organization’s goals and achieve those objectives.