La Metodología SCRUM en el Sistema de Gestión de Calidad en una empresa de manufactura de grifería

Abstract

Quality as a process of continuous improvement in products and services accompanies humanity in practically all stages, managing to optimize resources, time, and other determining aspects related to quality. Organizations that use Scrum and demand a quality management system such as ISO 9001:2015 face considerable challenges in explaining that the processes comply with the standard and developing procedures, techniques, and tools for it. The proposed strategy benefits professionals and companies that intend to use and benefit from these solutions. The feasibility of the Scrum methodology is analyzed in the quality management system in the production of faucets in an Ecuadorian company to guarantee that the product complies with the entity's policies. Descriptive qualitative research is carried out, which details essential conceptions of the application of Scrum in quality management systems and industrial processes to produce taps. Adopting this methodology in a faucet manufacturing company positively affects the organization's performance, customer satisfaction, cost reduction, and continuous improvement to quality, applying processes to the changing environment and evolving according to customer needs.