Penerapan Metode Usability Testing Pada Website Gedung Pontianak Convention Center (PCC) Online

Abstract

Abstrak Layanan publik seperti website Gedung PCC Online yang dimiliki oleh BKD Kota Pontianak sudah menjadi bagian yang sangat penting sehingga perlu diukur untuk mengetahui kualitas dari website itu sendiri. Pengukuran seperti ini bisa menggunakan metode Usability Testing atau uji ketergunaan. Pengujian ketergunaan (usability testing) memiliki 5 komponen utama yaitu learnabiliy, efficiency, memorability, errors dan satisfaction. Persentase usability testing untuk mengukur penggunaan website Gedung PCC Online. Learnability sebesar 88,89% pertanyaan mampu di jawab 11,11% pertanyaan tidak dapat terjawab oleh responden, efficiency sebesar 55,56 % pertanyaan mampu di jawab 44,44 % pertanyaan tidak dapat terjawab oleh responden, memorability sebesar 75 % pertanyaan mampu di jawab 25% pertanyaan tidak dapat terjawab oleh responden, error sebesar 8,33 % pertanyaan mampu di jawab 91,67% pertanyaan tidak dapat terjawab oleh responden, satisfaction sebesar 73,33 pertanyaan mampu di jawab 26,67% pertanyaan tidak dapat terjawab oleh responden. Hasil keseluruhaan jawaban responden sebesar 60,22 % pertanyaan mampu di jawab dan 39,78 % pertanyaan tidak dapat terjawab oleh responden. Dari hasil tersebut dapat disimpulkan bahwa website Gedung PCC Online adalah cukup. Abstract Public services such as the PCC Online Building website owned by the Pontianak City BKD have become a very important part so that it needs to be measured to find out the quality of the web itself. Measurements like this can use the Usability Testing method. Usability testing has 5 main components, namely learningability, efficiency, memorability, errors and satisfaction. Percentage of usability testing to measure usage of the PCC Online Building website. Learnability of 88.89% of questions can be answered 11.11% of questions can't be answered by respondents, efficiency of 55.56% of questions can be answered 44.44% of questions can't be answered by respondents, memorability of 75% of questions can be answered 25% of questions can't be answered by respondents, error of 8.33% of questions can be answered 91.67% of questions can't be answered by respondents, satisfaction of 73.33 questions can be answered 26.67% of questions can't be answered by respondents. The overall results of the respondents answers were 60.22% of the questions were able to be answered and 39.78% of the questions could not be answered by the respondents. From these results it can be concluded that the website of the PCC Online Building is sufficient.