Integration Framework for Information Systems Coexistence within Organization

Abstract

The demand for better services by customers force, organisation to keep evolving. This requires organisation to acquire several information systems (IS) hence the integration of these IS become a challenge. To achieve a successful IS integration, it is important to understand critical factors that impact integration. Therefore, the study investigated the impact of having several information systems in silos, as well as understanding the factors that influence the IS integration and developed a reference framework to aid organisation in the integration of IS. The interpretative approach was employed in the empirical data.