How Technology-Based Interventions Can Sustain Ageing Well in the New Decade through the User-Driven Approach

Abstract

The worldwide population is undergoing a fundamental change in its age structure, which challenges the health- and social-services system. The need to migrate towards a more person-centered and coordinated model of care that supports the optimization of abilities and capacities for older people has to be matched. In this sense, eHealth technologies can play a fundamental role. In this paper, through a questionnaire-based data collection using 30 primary (older people) and 32 secondary (informal caregivers) end-users, we share our vision on how to sustainably develop a product by optimizing the user experience and ensuring adoption. We hypothesized that a technology-based intervention can promote healthy ageing through informed and active user involvement at all stages of the care process. Both older adults and caregivers consider the use of a smartphone and smartwatch to be very important; in addition, the use of digital devices for healthcare can be helpful. Seniors care about self-monitoring health parameters through the use of wearable devices, regardless of their health status, and would like to be included in the process of making good health decisions, because they need to feel in control of their healthcare process. Digital solutions in health and care can support the well-being of older adults in many areas of their daily lives, both at home and in their communities, but only if such innovation is designed around the natural voice of the intended target.