Improving the Quality of Public Service in Ghana: A Lesson to be Learned from Implementation of Total Quality Management (TQM)in the Public Sector.

Abstract

This paper offers a framework of lessons to illuminate the role of Total Quality Management (TQM) in public sector management. TQM has been accepted as a management paradigm by many organisations throughout the world, and has led to quality movement in the private sector in the past. Today, quality movement has been extended to non-profit organisations. The paper outlines some lessons and posits an agenda for government of Ghana to embrace the quality movement revolution in the public sector as part of innovative governance of the government of Ghana. Innovative governance needs to be established in the context of new thinking in the public sector service delivery. The objective of the paper is to build a better and more general understanding of TQM implementation in the public sector of Ghana.