Needs Analysis of English Language Use in Tourism Industry in Selangor, Malaysia

Abstract

English proficiency is required in all professional areas, but it has become essential in the tourist industry because of its specific characteristics. Needs analysis plays a vital role in developing the curriculum in English for specific purposes. This studyidentifies the needs and the problems of English language usage among the tourism industry employees in Selangor, Malaysia. The questionnaire was used as the primary data focusing on speaking, listening, reading, and writing skills. Utilising a descriptive research design, a total of 50 respondents were randomly selected for the study. The findings showed that in general, the respondents’ overall needs of English language skills were rated at a high level. Meanwhile, regarding the employees’ problems in using English at work were found at a moderate level. The problems encountered were less high compared to their English language needs. The necessities resonated what English skills are essentials for them to use in their job and to know the elements of each skill to be improved when they learn English. The implication of the findings will be helpful to develop and expand existing English for Tourism curriculum or ESP courses, particularly in Malaysia and Indonesia, to create a more effective English for tourism course based on the needs of the tourism industry employees in the future.